Shipping Policy
Shipping and Delivery – Frequently Asked Questions
Do you ship to my location?
Yes, we currently ship to Costa Rica, Mexico, and the Philippines.
We're working to expand our shipping destinations soon!
How much does shipping cost?
All orders include free shipping — no hidden costs.
How long does it take for my order to arrive?
Your order will be prepared and shipped within 24 to 72 hours.
Total delivery time = processing time + shipping time
(Does not include possible customs delays, weekends, holidays or unforeseen events.)
Processing time: 1 business day
Standard shipping time: 5 to 10 business days
Note: In exceptional cases, delivery may take up to a maximum of 40 calendar days.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information.
You can track your package at: https://www.17track.net/en
Please allow 1-2 business days for tracking to become active.
What happens if I don't receive my product?
If you have not received your package within 40 days after shipment, please contact us at oneshine.navarita@gmail.com .
We will gladly offer you a replacement or a full refund.
Shipping & Delivery – Frequently Asked Questions
Do you ship to my location?
Yes, we currently ship to Costa Rica, Mexico, and the Philippines.
We're working on expanding our shipping destinations very soon!
How much does shipping cost?
All orders come with free shipping — no hidden fees.
How long does it take for my order to arrive?
Your order will be prepared and dispatched within 24 to 72 hours.
Total delivery time = processing time + shipping time
(Does not include customs delays, weekends, holidays, or unexpected events.)
Processing time: 1 business day
Standard shipping time: 5–10 business days
Note: In rare cases, delivery may take up to 40 calendar days maximum.
How can I track my order?
Once your order is shipped, we'll send you an email with tracking information.
You can track your parcel via: https://www.17track.net/en
Please allow 1–2 business days for tracking to become active.
What if I don't receive my product?
If you haven't received your package within 40 days of dispatch, please contact us at oneshine.navarita@gmail.com .
We will gladly offer a replacement or a full refund.